년의 역사를 가진 세계적 Health Care 그룹입니다. 로슈그룹은 제약과 진단을 그 핵심 사업으로 하고 있으며 현재전세계 150여 개국에서 80,000여명의 직원들이 다양한 분야에서 근무하고 있습니다. 로슈그룹의 핵심 사업분야 중한 부분인 로슈진단은 1968년 설립한 이후에 혁신적인 제품과 신기술로 전세계 체외 진단업계의 리더로서의위치를 굳건히 하고 있는 진단용 의료기기 및 시약 전문회사입니다.

로슈진단의 국내 현지 법인인 한국로슈진단은 진단검사의학 (Professional Diagnostics), 분자 진단(Molecular

Diagnostics), 당뇨진단(Diabetes Care), 조직병리분야(Tissue-based Diagnostics)의 진단사업부로 이루어져있으며 국내 진단시약업계의 Primary Company로써 국내 진단업계의 발전과 성장에 큰 기여를 하고 있습니다.

Multinational company에 관심 있는 열정적인 후보자를 모집하니 많은 지원 부탁 드립니다.

Division : Service & Support

Work location: Seoul, South Korea

Roles & Responsibilities

1. Support to setup & service the POC system in customers’ sites. (BGE, Connected Hospital Glucose, etc.)

– Install POC in a newly installed system in customers’ sites.

– Process calibrations and Quality control for setup.

– Check the customers’ current workflow, consult and recommend better way for users who are unfamiliar with Roche system.

– User training the customers for their proficiency; operation, internal quality control, maintenance, and tip for users.

2. Perform evaluation of reagents, analyzers and tasks

– Process evaluation compared with competitors to verify specifications refer to CLSI guidelines after setting up the new analyzers or system.

– Process evaluation comparing with previous Roche analyzers or reagents to verify specification refer to CLSI guideline.

– Produce the evaluation reports and submit it for customers after terminating evaluation.

3. External & Internal training

– provide proper user training for customers of Roche analyzers.

– Operation, maintenance, and other tips for beginners.

– Test principles, clinical significance, additional functions in the system for advanced customers.

– Related internal stakeholder & Distributor training

– Presentation material development

4. Problem solving the issues from customers

– Visit the customers’ sites due to their inquiries and claims, and solve the problems as soon as possible.

– Monitor and complete various technical problem with efficient way

– Contact with GCS and generate claim report if it cannot be solved locally.

– Share the experience to colleagues for work efficiency.

5. Update information of Roche products(SN/QN)

– Update information about current products for customer support.

– Keep monitoring the issue of Roche products; new products, updating POC system.

Development of POC product training materials and guidance

6. Distributor Service Management

– Establish and operate a training system for distributor’s service staff.

– Standardize and manage distributor’s service quality.

– Strengthen service cooperation with distributors.

– Ensure service efficiency and appropriateness.

Qualifications

• Experience & Education: Bachelor’s degree with a minimum of 1 years of POC specialist or service or application specialist in the Korean medical device/IVD industry.
• customer mind set
• Proficiency in both spoken and written English
• Good command of MS office software application